Privacy Policy – Foxscoo Electric Bikes: Speed & Freedom Like a Fox！

At Foxscoo, we believe in "Riding Like a Fox"--smart, swift, and safe. This philosophy extends to how we handle your personal information. Whether you are commuting through the city or conquering mountain trails, we are committed to protecting your privacy and ensuring your data is handled with the same care as our bikes.

Summary for Mr. White (Our Busy Commuter)

We only collect what we need to ship your bike and provide warranty support.
Payments are encrypted and processed securely (we don't store your full card details).
We never sell your personal data to third parties.

1. Information We Collect

To provide our services, including Free Shipping and our 2-Year Warranty, we collect the following types of information:

Personal Identification: Name, email address, shipping address, and phone number (essential for delivery coordination).
Transactional Data: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: IP address, browser type, and device information to optimize our website for your viewing.

2. How We Use Your Information

We use your data to fulfill our contract with you and improve your Foxscoo experience:

Order Fulfillment

Processing your order, managing payments, and delivering your E-Bike from our US warehouse.

Warranty & Support

Registering your 2-Year Warranty and managing any returns during the 7-Day Free Trial period.

3. Payment Security

We take security seriously. All transactions are processed through secure, encrypted gateways. Foxscoo does not store your complete credit card information on our servers. Our payment partners adhere to strict PCI-DSS standards to ensure your financial data remains safe.

4. Sharing of Information

We do not sell your personal data. We may share your data with trusted third parties solely for the purpose of operating our business:

Logistics Partners: To deliver your bike to your doorstep (e.g., FedEx, UPS).
Payment Processors: To securely handle your transaction.
Legal Compliance: If required by law or to protect our rights (e.g., fraud prevention).

5. Your Rights (GDPR & CCPA)

Depending on your location (Europe, USA, Brazil), you have specific rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct inaccurate data.
Deletion: You can ask us to delete your data ("Right to be Forgotten"), subject to legal retention requirements for warranty and tax purposes.

6. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings, though this may affect the functionality of the website.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our support team. We are here to help you ride risk-free.

Email Support

support@foxscoo.com